Return & exchange policy
Your satisfaction matters. If a product does not suit you, you can exchange or return it under the conditions below, taking into account the safety requirements of medical supplies.
How to return an item
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Submit a request
From "My orders" in your account or through the contact page, with your order number.
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We review it
We confirm the request and schedule the pickup.
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Pickup & inspection
The courier collects the item in its original packaging and we inspect it.
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Exchange or refund
We ship the replacement or refund the amount to the original payment method.
Return conditions
- The request is submitted within 7 days of delivery.
- The product is in its original condition, unused, with complete packaging and accessories.
- Seals and original wrapping of sealed products are intact.
- The invoice or order number is provided.
Non-returnable items
- Consumable medical supplies once opened (masks, gloves, gauze, test strips).
- Medical devices in contact with the body once used or unsealed (e.g. thermometers).
- Personal care and sterilization products once opened.
- Products damaged by misuse.
Items that arrive damaged or differ from your order can always be returned.
Refunds & shipping costs
Refunds are made to the original payment method. For cash-on-delivery orders, the amount is transferred to your bank account once you provide your IBAN.
The customer bears the return shipping cost when the reason is a change of mind; we cover it entirely when the product is damaged or wrong.
Start a returnFrequently asked questions
For health reasons we cannot accept body-contact devices once used or unsealed, unless they have a manufacturing defect, in which case we exchange them.
Take photos of the product and packaging on delivery and contact us within 48 hours; we will arrange a free exchange or refund.
We transfer the amount to your bank account once you send us an IBAN in the name of the order holder.
Yes, the price difference is settled before the replacement is shipped.