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Privacy policy

We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, why, and how we protect it.

In line with the Saudi Personal Data Protection Law (PDPL)

01Introduction

Trade Track Company For Trading ("Trade Track", "we") is committed to protecting the privacy of its customers in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its implementing regulations. This policy applies to your use of our online store and all related services.

02Data we collect

Identity & contactName, email address and mobile number.
AddressNational address and saved shipping addresses.
Orders & paymentOrder details and payment method. We never store your full card details; payments are processed by licensed payment providers.
Technical dataIP address, device and browser type, and cookies.

03How we use your data

  • To process, deliver and track your orders.
  • To create and manage your account and saved addresses.
  • To issue electronic invoices as required by ZATCA.
  • To answer your enquiries, return requests and support tickets.
  • To improve the shopping experience and the performance of the store.
  • To send marketing offers only with your consent; you can unsubscribe at any time.

04Sharing your data

We never sell your personal data. We only share the minimum data required with:

  • Shipping and delivery companies, to deliver your order.
  • Payment service providers.
  • Hosting and technology providers that run the store.
  • Competent government authorities when legally required.

05Cookies

We use essential cookies to run the cart and sign-in, and analytics cookies to understand how the store is used. You can control or delete them from your browser settings; disabling essential cookies may affect some features.

06Data protection

We apply technical and organisational measures to protect your data, including encrypted connections (SSL/TLS), access restricted to authorised staff, regular backups and system monitoring.

07Your rights

Right to be informedAbout how your data is collected and why.
Right of accessAnd to obtain a copy of your data.
Right to correctionOf inaccurate or outdated data.
Right to deletionWhen the data is no longer needed, unless the law requires us to keep it.

You may withdraw your consent to marketing at any time and file a complaint with the competent authority if you believe your data was processed unlawfully.

08Data retention

We keep your data for as long as needed for the purposes above, or for the period required by law (such as invoices and accounting records), after which it is deleted or anonymised.

09Changes & contact

We may update this policy from time to time; changes will be published on this page. For any question about your data or to exercise your rights:

Data protection contact+966504987447 Contact us